Hi, I got a DFS 3 person sofa in October last year, we've just moved home and that sofa won't get up the stairs to the first floor (living room).
What can I do? Do DFS offer and exchange policy ?
Seven answers:
Robert M
2011-09-04 04:27:11 UTC
If you have had the sofa for so long i doubt that any shop would exchange it. It's up to you to get the furniture into your new home. Sorry to say
2016-12-08 16:13:47 UTC
Dfs Purple Sofa
2016-02-28 09:03:57 UTC
Firstly I have to just say that it was very stupid of you to order furniture without finding out if it would fit through the door first. That is like rule number 1. of furniture buying and because it was a mistake on your part and the company followed through with their part of the agreement I highly doubt if your lawsuit has any grounds or if you will get the money back. We have to learn from our mistakes so yes loosing that amount of money is pretty terrible at least you have learned from it. If you cannot get any of the sofas you picked through your doors then it will be a case of actually taking the windows of your apartment out and hoisting the sofa up and through which is a major job. I would talk to the companies/companies you got your sofa from and actually get someone round to measure your door and get back to you with a list of smaller sofas/chairs that will fit. That way you can forget the lawsuit and you won’t loose all that money as they will hopefully let swap sofa's.
Pauline
2011-09-05 07:07:41 UTC
Look at the underneath of the sofa and see if the arms can be removed to get it up/around corners.
They are usually bolted on if you remove the mesh fabric on the underneath.
Otherwise, can it go through the window?
creviazuk
2011-09-04 07:21:49 UTC
a year old or a day old...they fulfilled their contract when they delivered it. It's not the retailers issue that it doesn't fit so they will never exchange it.
best option is to sell it privately and put the money to a new on that will fit.
?
2011-09-04 04:22:48 UTC
LOL
Try and take the upstairs window out and lift through there.
Khatri
2011-09-04 04:24:01 UTC
Yes DFS sofa fit into in your new home.
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